Refund policy

Last Updated: September 1, 2026 

Thank you for shopping with Star Body Co. We want you to feel confident and comfortable in your purchase. Because our products are intimate garments designed to be worn directly against the body, we have established the following policy to protect the health, safety, and hygiene of all of our customers. 

ALL SALES ARE FINAL 

Due to the intimate nature of our shapewear products, Star Body Co. does not accept returns or exchanges for reasons including, but not limited to, incorrect size selection, fit preference, change of mind, or personal preference. 

All purchases are considered final once the order has been placed. 

We strongly recommend reviewing our size chart, product descriptions, fit information, and model measurementsbefore placing your order. If you are unsure about which size to purchase, please contact us before ordering and we will be happy to assist you with sizing. 

DAMAGED OR DEFECTIVE ITEMS 

We want you to receive your Star Body Co. products in perfect condition. 

If your item arrives damaged, defective, or with a manufacturing issue, please contact us within 3 days of delivery at info@starbodyco.com 

Please include: 

Once we review your request, we will determine the appropriate resolution. If the item is confirmed to have a manufacturing defect or was damaged before delivery, Star Body Co. may provide a replacement, store credit, or refund at our discretion. 

Items that have been worn, washed, altered, damaged after delivery, or improperly cared for may not qualify as defective. 

INCORRECT ITEM RECEIVED 

If you receive an item that is different from what you ordered, please contact us within 2 days of delivery at info@starbodyco.com. 

Please provide your order number and photos of the item you received. If we confirm that an incorrect item was shipped, we will work with you to correct the issue. 

SIZING 

Please carefully review our size chart before placing your order. 

Because all sales are final, we cannot accept exchanges or returns because an item does not fit as expected or because you selected the wrong size. 

If you are between sizes or unsure which size is best for you, please contact us before purchasing. Our team is happy to help you determine the best size based on the measurements provided on our website. 

Please note that shapewear is designed to provide varying levels of compression, and the fit may feel different depending on your body shape and personal preference. 

HYGIENE POLICY 

For health and hygiene reasons, we cannot accept returns or exchanges of shapewear that has been worn, washed, used, or otherwise handled after delivery. 

Please do not return an item unless you have been specifically instructed to do so by Star Body Co. 

Any unauthorized return may be refused and returned to the customer. 

ORDER CANCELLATIONS 

Orders are processed as quickly as possible. Once an order has been placed, we cannot guarantee that it can be canceled or modified. 

If you need to request a cancellation or address change, please contact us as soon as possible at info@starbodyco.com. We will do our best to accommodate your request before the order is processed. 

Once an order has shipped, it cannot be canceled or modified.